Privacy policy

Personal Data Protection Policy (“Privacy & Cookies Policy”)

MSIG Insurance (Vietnam) Co. Ltd. (“MSIG Vietnam”, “we’, “us”) is committed to complying with prevailing Vietnamese laws/regulations. We set out herein our Privacy Policy to assure you of our commitment.

Privacy & Cookies Policy

MSIG Vietnam takes and values your privacy seriously. To ensure that your personal information is secure, we communicate and enforce our privacy and security guidelines according to the prevailing Vietnamese laws/regulations.

We take precautions to safeguard your personal information against loss, theft, misuse, as well as against unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks.

MSIG Vietnam collects, uses and discloses your personal data only for the purposes as communicated to you in order to provide, maintain, protect and improve the products and services provided by MSIG Vietnam to you. In this regard, we may disclose your personal data to our business partners, associates and third party service providers when reasonably necessary, and on a need-to-know basis.

We will require these parties to protect personal data they may receive from us in a manner consistent with this Policy. We do not allow them to use the personal data for any other purpose. We will not sell your personal data to any person for any reason.

As part of a global insurance group, we may disclose your personal data to our related or affiliated companies in the MS&AD Insurance Group, including but not limited to our Regional holding company. We will also ensure that such disclosure will only be done when necessary, and will be in accordance with this Policy.

When collecting your personal information, MSIG Vietnam shall not be required to obtain your prior consent where your personal information has been already published on this website, or for the purpose of conducting sale and service provision transactions of the products and services of MSIG Vietnam.
Your personal information shall be provided for the legal purposes without your prior consent in the case there is a request in this regard by a competent authority in accordance with the laws in order to detect, to deal with, or prevent any violating act.

We will retain your personal data for a period that is no longer than necessary for business or legal purposes.

Payment privacy

The card payment system on the MSIG Vietnam website is provided by authorized payment gateway partners in Vietnam ("Payment Gateway Partner"). Accordingly, the card payment security standards shall be in compliance with the Payment Gateway Partner's security standards. The policy on payment transaction by domestic and international cards ensure compliance with the payment gateway's security standards includes:

  • Secure Sockets Layer (SSL) internet security standards provided by GlobalSign.
  • Payment Information Security Standard (PCI DSS) provided by Trustwave.
  • 128-bit MD5 encryption standard.
  • The principles and regulations on information security in the banking and finance sector in accordance with the regulations of the State Bank of Vietnam.

MSIG Vietnam shall maintain the process and system of copying, storing and recovering data when the information system serving payment activities encounter incidents, your payment information via this website shall not be illicitly altered, deleted, destroyed, copied, removed or appropriated. MSIG Vietnam shall store data regarding each payment transaction within the time limit prescribed by the law.

Feedback and Queries

If you have any feedback or queries in relation to the protection of your personal data, you may also contact us via email address [email protected].

Changes to the Privacy & Cookies Policy

We reserve the right to amend this Privacy Policy from time to time and will place such amendments on this website. Please obtain the latest version of this Privacy Policy from our website at